Terms & Conditions


This website is operated by Espiritu Patagonia. Throughout the website, the terms “we”, “us” and “our” refer to Espiritu Patagonia. Espiritu Patagonia offers this website, including all information, tools and services to you, The Customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Espiritu Patagonia reserves the right to amend Terms and Conditions at any time and without notice to you.

By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of our website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms and Conditions carefully before accessing or using our website. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website, use any services or purchase any products. 

Any order placed by the customer is an agreement to purchase a particular item or items on these Terms and Conditions. Espiritu Patagonia reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Espiritu Patagonia remains the lawful owner of the product until the payment for the product is received by Espiritu Patagonia in full. Your contract of agreement of our Terms and Conditions with Espiritu Patagonia comes into effect once you have made the payment.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our website, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of the agreement between you and Espiritu Patagonia. 

We reserve the right to refuse the order to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website without written permission issued by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions. 

Espiritu Patagonia does not accept any liability for any injury, damage of loss caused by use or by reliance on the information provided on our website or on any social feeds connected to our website. 

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue any product without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.

Sometimes some of our products may be out of stock, and we try to replenish them as soon as possible. Our Rugs Made To Order are considered a special order for a particular customer and take about 12-14 weeks to craft and deliver. Our Design Your Rug tool provides a customer an opportunity to create your own design on base of selected patterns and will also take about 12-14 weeks to produce and deliver to the customer. 

Depending on the device that you are using or mode on the device in use, the same pictures may appear slightly different. That is why in case of any doubts we suggest comparing the color and tone with the international Pantone Textile TPX guide. 

Design Your Rug section offers a unique opportunity to the customer to choose the colors he/she wants to combine and apply to the selected pattern. Please use Pantone code indicated next to the name of the color in our Color Catalogue. 

We do not reimburse for some slight color differences with respect to what was published since all wool dyeing is made entirely by hand and with use of natural products such as plants, roots, flowers, etc. Natural coloring always suggest possible tone variations that make the product truly unique. We carefully quality check every product before shipping it to the customer. 

Our products are handcrafted from start to finish and it is important to remember that there might be slight differences in measurements (about +/- 3% in length and width with reference to what was published on this website). We do not reimburse for some slight differences in dimensions. We carefully quality check every product before shipping it to the customer. 

For our products available in stock the shipment will be made within 2 days after the payment in full is received by Espiritu Patagonia. Depending on customer's  location, the shipment will be delivered within up to 10 days (for northern and eastern provinces). 

For our Made to Order rugs the production will start payment is received by Espiritu Patagonia. The customer will be informed within 12-14 weeks when the product is ready. After the product is ready, Espiritu Patagonia contacts the customer and coordinates the shipment to the final receiver's destination. 

For our Design Your Rug products the delivery time will be between 12-14 weeks, depending on the size, difficulty and design, and after the full payment is received by Espiritu Patagonia. 

All Made to Order and Design Your Rug products will be controlled in a case-by-case basis and the customer will be informed accordingly regarding the status of your order.

If the product you received did not meet your expectations, it can be returned within 10 calendar days starting from the date of delivery. Items returned after 10 calendar days starting from date of delivery are not eligible for return and refund. 

Products must be in the exact same state they have been sent to you. They must not be used, worn or washed, products must be packed in their original packaging, all labels, boxes must be in good condition. It is the responsibility of the customer to make sure the product is carefully packed for return. Products that has been used, worn, washed, altered will not be accepted for return or exchange. 

All custom made products (Made to Order and Design Your Rug) are final sale and cannot be returned or exchanged unless faulty. 

If you would like to return or exchange the product, please emails us at Please indicate the reason of return or exchange and your contact details. Please inform us when the product is sent back with tracking number and transport company used. The cost of shipping the change or return will be borne by the customer.

Espiritu Patagonia cannot accept any responsibility for shipments being lost, stolen or damaged during the transit. 

Once the product is received by Espiritu Patagonia and quality checked, we will proceed with reimbursement. You will receive an email confirmation upon the receipt of your return. 

Espiritu Patagonia does not offer warranty on any of its products. For any inconvenience you can always email us at: and we will happily assist you with your concern. 

These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

All questions about the Terms and Conditions can be sent to us at: